Q&A for Resellers

• Q: How will I contact you?
• A: The main communication is with emails. All notices to a Reseller shall be in writing and shall be made via email to the email address that the Reseller gave to Telesis Telekomunikasyon Sistemleri San. ve Tic. A.S. (Telesis A.S.) Our main email address to be used for such communication is contact@telesis.com.tr

• Q: Can you provide me some details about payments?
• A: All prices are in US Dollars (Exworks Factory - Ankara). When an order is placed, Telesis A.S. returns with a quotation or proforma invoice. Payments are made to the bank account shown on the quotation or proforma invoice. Products are shipped after full payment for the purchase has been completed. A Reseller may have a positive balance in his account to make any purchases in the future.

• Q: Are there any rules for developing my marketing strategy for Telesis systems?
• A: A Reseller is free for developing and operating of his marketing strategy.

• Q: May I decide on my own resale prices?
• A: A reseller has the right to determine his own resale prices unilaterally.

• Q: Is there a money refund policy?
• A: Money deposited into Telesis A.S.` bank account for purpose of purchasing Telesis products is never refunded at anytime for any reason. A positive balance in Reseller`s account is reserved for any purchases in the future. Any positive balance which are left with no activity for more than 2 years is canceled and considered forfeited.

• Q: What are the product warranty terms?
• A: Please see `Terms and Conditions for Orders section` for details.

• Q: What are the delivery terms?
• A: Please see `Terms and Conditions for Orders section` for details.

• Q: What is the difference between a Reseller and an Authorized Dealer?
• A: Telesis A.S. may appoint a Reseller as an Authorized, non-exclusive Dealer for Telesis products based on the history of the cooperation, technical capabilities and sales volume. An Authorized Dealer may have some benefits such as:
• Receiving advance notice of upcoming Telesis products and technology
• Having directed potential customers
• Having a web page link in Telesis web site(s)
• Furthermore, Telesis A.S. reserves the right to direct not only potential customers but also potential Resellers to an Authorized Dealer in some circumstances.